Accolades

After all, what our clients say is more important than what we say.

Some of the many testimonials from our satisfied clients:

“The purpose of this email is to commend Citystate Travel / Eileen for the fast and excellent action she took when I missed my SQ flight to Singapore from HK. In my opinion, the level of service Eileen extended to me was far beyond my expectations."           

“I wish to express my appreciation for your untiring efforts to personally attend to our last minute travel changes. Your efforts in going the extra mile to ensure our trip runs smoothly have impressed us immensely. My heartfelt thanks to you and your team for an excellent job.”

“I wish to thank you for the efficient assistance with which my recent visa application was handled.”

“We have always been glad and pleased to work with you and your professional team. You can definitely count on many more business collaborations between us.”

“We want to say a BIG THANK YOU to both you and your team for helping in the approval of Mr Charlie Ill's India visa. Given the short timeframe, you went beyond your job scope to meet with our Avaya delegate in the Indian Embassy and mediate the situation with the Embassy office. Your presence has truly made an impact on getting Mr. Ill's visa approved within the same morning. We thank you for your professionalism and for taking the initiative to go the extra mile in serving us!“

“I just want to put on record that my colleagues and I have been very pleased with the services provided by members from Team B. Of special mention are those provided by Jacee and Ariel. Jacee and Ariel are not only proficient, knowledgeable and prompt, but always go the extra mile to ensure that all our requests are met satisfactorily. We are comfortable when dealing with them as they are able to anticipate our needs and also provide suggestions and recommendations to ensure that our travellers derive the most benefits out of their itinerary.  It's fair to say that as long as they are the ones handling the booking, we are confident that they will ensure that everything that needs to be done will be done. 

Also, I know that it's especially difficult for Jacee and Ariel because they have to handle some of our travellers directly who could be demanding and unreasonable, but, because of their professional attitude and experience, they have been able to deal with them and to provide the kind of service to their expectations.
 
I've been involved in travel arrangements for many years and I must say that it's very difficult to get travel personnel with the kind of enthusiasm and service provided by Jacee and Ariel, and that's why I think that they are worth a mention.  Even though I've not met them personally (having only dealt with them over the phone), I believe the rapport they have with their clients is really commendable.  Also, I feel that they do give service with a smile - even though it can't be seen over the phone, but it gets radiated through. Please pass my compliments to your management for having such dedicated staff.”

“She is excellent and professional! She is a fast, knowledgeable and observant employee of your Company. Recently, she brought to our attention a ticketing case with an airline where a decision was made on a value for money case, which really impressed us. Also, we wish to express our sincere thanks and appreciation to your Team 2 especially Ms Jacee Tan, for being a good and dedicated team leader with Ms Ariel Lee, an experienced, strong back up to Jacee.”